In July, we shared the news that AQA Victoria was merging with Independence Australia Group to enhance our disability service offering, broaden our impact and reinforce our shared purpose of supporting independence.
One of the exciting improvements now underway is an upgrade to our rostering system.
From Monday 20 October 2025, we are moving from FoundU to a new and improved system called CareLinkGo for all rostering and scheduling.
Our teams are currently completing training to make sure everything runs smoothly once we make the switch and reduce the impact on our customers.
No action is required from our customers.
Rosters will continue as usual – however it will no longer be visible on FoundU.
If you’d like a copy of your upcoming roster, or need to make any changes, our Scheduling team is here to help.
We’re also developing a new digital hub that allows customers to access support schedules, support worker allocation, personal care plan, NDIS balance and more in one, easy-to-use place. We expect to launch this in December, and we’ll share more details soon.
For assistance with shift changes, cancellations or any questions, please contact our friendly Scheduling team.
We appreciate our customers’ patience and understanding as we make this transition. These updates are part of our ongoing commitment to improving customer experience and supporting our customers in more connected, reliable, and accessible ways.
AQA acknowledges that we live and work on lands stolen from the oldest continuous culture on earth. While our office is on the lands of the Wurundjeri people of the Kulin Nation, we live and work on First Nations lands across Victoria. We acknowledge that sovereignty was never ceded, and that this was, and always will be, Aboriginal land. We pay our deepest respect to Elders past and present, and we thank them for holding wisdom and caring for country. We also acknowledge that AQA’s work of building a more caring and inclusive society - where everyone has the resources they need to live well - follows in the footsteps of a long and ongoing struggle of First Nations peoples across the continent to be afforded the self determination, respect and resources they need to live well.
Disability doesn’t discriminate, so our community is as diverse as the richly diverse culture we exist in. Having the fullest version of ourselves on display, seen and appreciated, is a fundamental aspect of living a full and meaningful life. It is also the foundation from which the full benefit of our capacity building and empowering supports are accessed. Recognising this, we have developed an organisational culture where diversity is not just thoughtfully and respectfully accommodated, but truly celebrated - be it ethnicity, religion, ability, age, gender, sexuality or gender identity.
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