In July, we shared the news that AQA Victoria was merging with Independence Australia Group to enhance our disability service offering, broaden our impact and reinforce our shared purpose of supporting independence.
One of the exciting improvements now underway is an upgrade to our rostering system.
From Monday 20 October 2025, we are moving from FoundU to a new and improved system called CareLinkGo for all rostering and scheduling.
Our teams are currently completing training to make sure everything runs smoothly once we make the switch and reduce the impact on our customers.
No action is required from our customers.
Rosters will continue as usual – however it will no longer be visible on FoundU.
If you’d like a copy of your upcoming roster, or need to make any changes, our Scheduling team is here to help.
We’re also developing a new digital hub that allows customers to access support schedules, support worker allocation, personal care plan, NDIS balance and more in one, easy-to-use place. We expect to launch this in December, and we’ll share more details soon.
For assistance with shift changes, cancellations or any questions, please contact our friendly Scheduling team.
We appreciate our customers’ patience and understanding as we make this transition. These updates are part of our ongoing commitment to improving customer experience and supporting our customers in more connected, reliable, and accessible ways.
